Privacy

What we collect

Making an account

Your first and last name, email address, phone number, street address, town, state and ZIP code, and a password.

Setting up a rental

The machines you choose, your delivery window and any delivery notes, and your signature on the rental agreement, with when you signed and the network address and browser you signed from, which are the record that you signed.

While you rent

The machines at your address and our visits to it, repair requests, messages between us, what you were billed and whether each payment went through. Card and bank details are typed into Stripe's own form and never reach us.

Calls and texts

Calls to our number may be recorded, and when they are you are told at the start of the call. Text messages below says what we keep when you agree to texts.

Our form on other websites

Your name, phone number, email address, ZIP code and an optional note, if you contact us through it.

Your browser

A cookie keeps you signed in. Your network address is held for an hour or two to limit repeated form submissions, then deleted. This site loads no advertising or analytics scripts and nothing from any other website, so no other company can follow you from here, and a Do Not Track signal from your browser changes nothing because there is no tracking to stop.

We use it to deliver, install and repair the machines, to bill you, and to send the notices your rental agreement says we will send. Not for anything else.

Who else sees it

These companies receive your information to do the job beside their name, and for nothing else. This is the whole list, and we do not sell your information to anybody.

Launderworks

Makes and runs the software this site, our billing, our messages and our records are built on, so everything we hold is held in their system. The monthly service fee on your bill goes to them, as our terms explain. Your rental agreement is with us, not them.

Cloudflare

Hosts this website and stores our records.

Stripe

Takes payments. It receives your name, email address, billing address where we have one, and what you were billed.

Twilio

Carries our calls and texts: your phone number, the messages, and a call recording where there is one.

Resend or Postmark

Delivers our email, including your copy of the rental agreement. Only one of the two is used.

DocuSeal

Receives your name and email address, only if we send your agreement to be signed through it.

Plaid

Only if we ask you to connect a bank account: it confirms the account and the name on it, and passes what your bank tells it back to us.

Text messages

We text you only if you tick a box to agree, and agreeing is never a condition of renting or of any purchase. There are two boxes: one for messages about your delivery and your rental, the other for reminders and offers. How often we text varies with your rental. Message and data rates may apply.

When you agree, we keep your mobile number, the exact sentence you agreed to, when you agreed, and the network address and browser you agreed from. When you reply STOP we keep a record of that too, so we do not text you again by mistake.

We do not sell, rent or share your mobile number or your agreement to receive texts with anyone, including our affiliates, for their marketing or promotional purposes. Twilio carries the messages for us and uses your number only to deliver them.

Reply STOP to any message to stop them, or HELP for help. Our terms cover the rest.

Seeing, correcting or deleting what we hold

You can ask what we hold about you, for a copy of it, to correct it, or to delete it. It costs nothing.

Send us a message from your account, or reply to any message you have had from us. A person reads it and answers.

There is also a way in that does not depend on us: write to Launderworks at [email protected] and they will pass your message to us. They cannot decide anything about your records themselves, because the records are ours.

We can delete your records once you have no rental running with us. Deleting does three different things:

Deleted outright

Every enquiry you sent us, with the name, phone number, email address and ZIP code in it, and any rental agreement drawn up for you that was never signed.

Emptied

Your customer record keeps its place so the history of the machines, visits and payments holds together, but your name, address, phone number and email address are removed from it and from our copies of payment records. Your login is emptied and signed out, and your name is taken out of our repair notes.

Kept

A rental agreement you signed and the record that you signed it, any bank debit authorization you gave, the record of payments (which carries no name), the list that stops us emailing an address that asked us to stop, and a note that you asked and when.

If this page changes

The date at the top is when it last changed. If we change anything that matters, we will say so on this page, and if we have your email address we will write to you before it takes effect.