Terms.
The terms for using this website. If you rent from us, your signed rental agreement governs the rental, and where it and this page disagree, the agreement wins.
Last changed on 25 September 2026.
Who we are
This site is run by the business trading as Loon Appliance. Your rental agreement names the company you are contracting with.
Using this site
Asking for a delivery through this site is a request, not a booking. It does not rent you anything or reserve a machine, and we may decline it. A rental starts only under a written rental agreement you sign.
Give us true details, and only your own. Do not use this site to break the law, to get into anybody else's account, to get round a sign-in, or to send automated submissions. If you do, we may stop serving you.
Prices
What binds either of us is the amount in the rental agreement you sign. If a price on this site turns out to be wrong before you have signed, we will tell you the right one and you are free to walk away.
The $2.50 monthly service fee
Every monthly price on this site already includes a flat $2.50 service fee. It appears as its own line on your bill.
- What it is
- It pays for the billing and support service your rental runs on, including processing your payments. It is not rent, a deposit or insurance.
- Who charges it
- It is set by the software company whose system this site runs on, and it goes to them, not to us. We cannot change the amount and we cannot switch it off. That company is named on our privacy page.
- When
- Once a month per household, however many machines you rent, and only with a rent payment. A month with no rent collected carries no service fee at all.
- Refunds
- If a monthly payment is refunded in full, the $2.50 is refunded with it. That includes cancelling inside a cooling-off period your rental agreement gives you. Otherwise it is not returned, including when a rental ends part way through a month.
Text messages
- What they are
- Loon Appliance texts you about your rental: delivery and pickup windows, service visits, payments and account notices. If you also ticked the box for reminders and offers, we send those too.
- How you agree
- By ticking a box when you sign up or sign your rental agreement, or by telling us on the phone. Agreeing is not a condition of renting or of any purchase.
- How often
- Message frequency varies with your rental.
- Cost
- We do not charge for texts. Message and data rates may apply from your mobile carrier.
- Stopping
- Reply STOP to any message. We confirm by text and send nothing more. Reply START to receive them again.
- Help
- Reply HELP to any message.
- Delivery
- Mobile carriers are not liable for delayed or undelivered messages.
- Your number
- What we keep and who sees it is on the privacy page. We do not share your mobile number with anyone for their marketing.
What this site promises
We try to keep this site accurate and available, and we do not promise that it always will be. We are not responsible for a loss caused by the site being unavailable or out of date. Nothing on this page limits any right the law gives you, or anything in your rental agreement.
Disputes
Tell us first. If you rent from us, a dispute about the rental is handled the way your rental agreement says. These website terms do not choose a state's law or a court.
Changes and contact
We may change these terms. The date at the top says when they last changed. A change here never changes a rental agreement you have already signed. What we do with your information is on the privacy page.